Important information about your stay

From A to Z

A for activities

  • Well-equipped fitness room with personal trainer available, 25-metre outdoor sports pool and natural bathing lake as well as infinity Sky Pool
  • Body & Mind: versatile activity and workout programme with a wide range of offers from yoga to personal training. The current programme is available at the hotel.
  • Ticket service: we are happy to arrange tickets for you to events in the impressive Verona Arena.
  • Water sports: we organise various water sports.
  • Boat tours: we book and organise sailing boats and motorboats for you.
  • Live broadcasts of football matches and other events as well as exhibitions

A for arrival and departure

You can reach our luxury resort comfortably by car, train, or plane.

B for bank details

Sparkasse Bank St. Martin in Passeier
IBAN: IT10V06045 58840 000000010000

B for bar

Our hotel bar offers wonderful signature cocktails and a fine selection of premium distillates and wines. The pool bar by the infinity Sky Pool offers soothing and refreshing drinks.

B for board

All indicated prices include the Quellenhof gourmet half board, which comprises a rich breakfast buffet and a six-course gourmet dinner menu. Our guests enjoy breakfast and dinner at the Panorama Restaurant.

B for booking

Your booking is considered binding as soon as we receive written confirmation of your booking.

C for cancellation conditions …

… in the suites

The following cancellation conditions apply if you are unable to commence your stay at the Quellenhof Luxury Resorts:

  • Cancellation is free of charge up to four weeks before arrival.
  • For cancellations up to eleven days before arrival, we charge 40% of the agreed price of the stay.
  • For cancellations between ten days and one day before arrival, we charge 70% of the agreed price of the stay.
  • In the case of a no-show or early departure, we charge 100% of the booked price of the stay.

… in the villas

For the exclusive villas, the following cancellation conditions apply if you are unable to commence your stay:

  • Cancellation is free of charge up to four months before arrival.
  • For cancellations from four to two months before arrival, we charge 40% of the agreed price of the stay.
  • For cancellations from two months to four weeks before arrival, we charge 50% of the agreed price of the stay.
  • For cancellations from four weeks to ten days before arrival, we charge 70% of the agreed price of the stay.
  • For cancellations from ten days to one day before arrival, we charge 80% of the agreed price of the stay.
  • In the case of a no-show or early departure, we charge 100% of the booked price of the stay.

Please note that our cancellation policy depends on the possibility of reallocating the cancelled rooms either in whole or in part. Cancellations will only be accepted in writing. Deposits will be refunded in the form of a voucher, taking the cancellation conditions into account; monetary refunds are not possible.

C for check-in and check-out

On the day of arrival, your suite will be ready for you from 3 p.m. On the day of departure, we kindly ask you to vacate the suite by 11 a.m. Late check-outs are possible until 6 p.m., depending on availability. The fee for late checkout is 50% of the room rate. Additionally, a late check-out option for the wellness and spa area is available for €50.00 per room from noon onwards.

C for children’s prices

Please note that the Quellenhof Lazise welcomes guests from the age of four.

Of course, our smaller guests stay with us at special prices:

Age Season A Season B Season C + D + E
4 - 10 65 € 90 € 140 €
11 - 16 80 € 105 € 155 €
from 17 135 € 140 € 190 €

Children’s prices with 2 full payers

When booking online, children’s prices are calculated automatically based on their age.

D for dogs

Your faithful four-legged friend is very welcome here. We charge €25.00 per day (excluding food) for your dog.

Please note that dogs are not allowed to enter the wellness areas, the sunbathing lawns, and in our Panorama Restaurant

Suite Bella Bianca / Suite Bella Bianca al Lago: due to the elegant design (white marble, white furniture, white accessories), dogs are unfortunately not allowed in this room type. Thank you for your understanding.

If you want to relax in our dog-free wellness areas during your stay, our dog sitters will be happy to look after your pet. We charge €20.00 per hour for dog sitting.

D for deposit

For all bookings, a 40% deposit of the total price is required. The remainder of the hotel bill is settled at check-out.

D for dress code

We kindly ask you to attend dinner in elegant attire.

E for e-charging station

Several electric vehicle charging stations (Mennekes) are available at our resort for a fee.

F for families

Families can enjoy our family rooms and suites, two family saunas, an outdoor children’s pool, two water slides, and the playground in the garden of our luxury resort.

H for hair salon

If you want a new hair style while on holiday, you don’t have to leave the resort. Treat yourself to a new look or hairstyling at the hotel’s own hair salon.

I for inclusive services

A stay in our luxury resort is filled with inclusive pampering services. We have listed them for you here.

L for local tax

In addition to the price of the stay, a local tax of €2.00 per person (from 14 years) per night will be charged.

P for parking

You can park your car free of charge in our underground car park.

P for payment methods

We accept EC debit cards, Visa, and MasterCard. You are also welcome to pay your room bill by bank transfer in advance. Please note, however, that the transfer must have arrived in our account by the day of your departure (processing time: three days).

P for premium spa

Treat yourself to relaxing massages, cosmetic treatments, and couples treatments in the Private Spa.

R for rates

The price list on our website supersedes all previous price lists. Should the price details in your booking confirmation differ from this price list, the prices and general terms and conditions of the online price list shall always apply in case of doubt.

R for restaurant

Our bistro and à la carte restaurant La Piazza offers light Mediterranean dishes and snacks at lunchtime and in the afternoon, as well as homemade cakes and ice cream.

R for room requests

Unfortunately, we cannot confirm a certain suite number or floor at booking. We will, however, do our best to take your wishes into account. The same applies to our restaurant.

S for single room

The price for single occupancy of a room or suite is available on enquiry.

T for travel cancellation insurance

We recommend taking out travel cancellation insurance so that you are covered in the event of a cancellation. It covers cancellation costs in the event of an accident, illness, or death of the insured persons, as well as their children, parents, and grandparents. A medical certificate must be enclosed with the written cancellation by e-mail. The costs of the travel cancellation insurance must always be paid, even in the event of cancellation earlier than four weeks. The insurance must be taken out immediately with the room booking.

The Travel Cancellation Insurance covers all cancellation costs in the event of an accident, illness or death of the insured person, his or her children, parents or grandparents. (Of course we need a written confirmation). The insurance must be taken out through HOGAST

W for wellness services

Look forward to five saunas with regular infusions, three outdoor pools, a natural swimming pond, peaceful places to cuddle, and separate wellness areas for adults and families.

W for wines

A wide selection of regional and Italian wines, as well as fine international wines, awaits you at our resort.

Quellenhof Luxury Resort Lazise
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