SPA Etiquette & opening hours

Appointments
To ensure availability on your dates and times of choice, we recommend making your reservation when booking your stay.

Cancellation policy
We ask that you kindly give us prior notice if you need to cancel or reschedule your spa treatments. Reservations may be cancelled at no cost with a minimum notice period of 24 hours. Appointments cancelled or rescheduled with less than 24 hours’ notice and non-arrivals will be charged for in full.

Arrival
Please arrive a few minutes prior to your
scheduled appointment time. If you have booked a Signature Yin and Yang treatment on the wavebalance® Sound waterbed, we recommend that you arrive a minimum of 10 to 15 minutes in advance. We will do our best to begin your treatment promptly. Please be aware that if you are late for your appointment your treatment duration may be reduced so as not to inconvenience the following guest.

Preferred therapist
Please be aware that both male and female spa therapists work on our spa team. If you have preferences in this respect, or wish to be treated by a specific therapist, please make sure that you inform us at the time of booking. We will do our best to accommodate you, although we cannot guarantee that your preferred therapist will be available. Thank you for your understanding.

Dress code
For our Signature Yin and Yang treatments on the wavebalance® Sound waterbed (without oil), comfortable clothing is the ideal choice. For our other massages, you will need to remove your clothes. Please be assured that adequate coverage will be provided to safeguard your modesty. If you wish to take part in the “Feel Moved” programme, we recommend that you wear appropriate fitness attire. Please be aware that we offer two separate sauna areas. Suitable swimwear must be worn in the Dressed-on & Family Spa, whereas the Adults Spa has a specially marked nudist section. Sauna towels are provided.

During your treatment
We advise you to remove watches and valuables before your treatment. We will not accept liability for any lost or stolen items. Inappropriate or offensive behaviour towards our spa therapists will not be tolerated. Please be advised that spa therapists reserve the right to terminate a treatment in cases of abusive behaviour. Thank you for your understanding.

Sauna areas and quiet zones
We observe a strict no smoking policy. Please be considerate of other guests and help us provide a tranquil environment by talking quietly and limiting conversation to a minimum, especially in the Silent Room. Laptops and other mobile devices are not permitted. Thank you for your cooperation.

Minimum age limits
Adult-only saunas 16 years Fitness equipment 14 years (guests under 18 are accompanied by their parents) Infinity pool 14 years (jumping and playing is not permitted) Dressed-on & Family saunas 6 years Dressed-on & Family relaxation areas 4 years

Natural bathin lake
Please be aware that the bathing lake is over 2 metres deep. It is, therefore, only suitable for use by strong swimmers. We wish to emphasise that the lake has the potential to be a highly dangerous area for small children or people with limited swimming skills. We kindly inform you that the Quellenhof Luxury Resort Lazise accepts no liability in the event of accidents resulting from minor or gross negligence or failure to exercise due care and attention. Guests lodging at the Bella Bianca al lago or Giardino al lago suites enjoy direct access to the lake from their private loggias. We kindly ask that you respect their privacy by keeping distance from the loggias. Thank you.