Good to know

Binding booking: Your booking becomes binding after your written reservation and our written confirmation.

Room reservations: Unfortunately it is not possible for us to confirm a certain room number or floor in the Quellenhof Lazise. We try to take your wishes into account. This also applies to table requests in our Panorama Restaurant.

Prices: With this price list every previous price list loses its validity. If the prices in the booking confirmation differ from this price list, the prices and general terms and conditions of the price list are always valid in case of uncertainty. To the hotel brochure

Visitor's tax: In Lazise a local tax of € 2 per person (from 14 years) and night will be charged.

Boad: The prices include our gourmet half board.

Children's prices: The prices for children can be found in our price list. For online bookings, the age-based prices for children are calculated automatically.

Vacation with your dog: We charge €25 per day for your dog (without food).

Payment/deposit: For special bookings (suites, groups, special arrangements) a deposit of 40% may be due. The invoice must be paid on departure.

Methods of payment: We accept EC debit cards, Visa, MasterCard and prepayment by bank transfer.

Bank coordinates: Sparkasse St. Martin in Passeier, IBAN: IT10V06045 58840 000000010000, SWIFT/BIC: CRBZ IT 2 B031

Cancellation Conditions:
In the event of circumstances forcing you to cancel your stay at Quellenhof Luxury Resorts, the following conditions apply.

• Up to 4 weeks before arrival, cancellation is free.
• For cancellations made 4 weeks to 11 days before arrival, we charge 40% of the booking price.
• For cancellations made 10 days to 1 day before arrival, we charge 70% of the booking price.
• In the event of no-show or early departure, the booking is charged in full.

Cancellations are only accepted in writing. The cancellation conditions apply irrespective of whether the cancelled rooms are resold in full or in part. If a deposit has already been paid, it will be refunded in the form of a voucher after consideration of the cancellation conditions. We do not offer a refund.
We recommend taking out our travel insurance, which covers cancellation fees in the event of accident, illness or death of the insured and their children, parents or grandparents. Covid-19 illness is also covered. Please note that insurance arrangements need to be made at the time of booking, and that you can take out your policy through our partner HOGAST.

If you need to cancel your stay, we offer you the opportunity to rebook it for free up to 3 weeks before your arrival. The new booking must be made for a period within the same year, and is not eligible for free cancellation. In this case, cancellations are charged 40% until 11 days before arrival, 70% between 10 days and 1 day before arrival, and 100% in the event of no-show.
Reservations are confirmed as binding upon payment of a 40% deposit, with the remaining amount to be settled on the day of departure. We accept payments by debit card and Visa or MasterCard credit card. If you wish to make a cash payment, please be aware of the applicable limits. Alternatively, we accept payments by advance bank transfer, provided the full amount is received no later than the day of departure (standard processing time is 3 days).